Frequently Asked Questions

If you still cannot find the answer you are looking for and it is related to the application process or information about how your application will be dealt with, please contact your home Local Authority. Your Local Authority contact details are on the Local Authority details page.

If you have a technical enquiry relating to your account and you would like to raise this with the Support Desk, please click here.

The Support Desk is available between 8am - 6pm Monday to Friday, with the exception of Bank Holidays.

You will find answers to the following questions when you scroll down the page:

1. I cannot log in to my account
2. I have register to apply online but have not yet received an email
3. When I click on the link in the registration email it takes me to a general page on the eAdmissions site
4. I've changed my email address
5. My child already exists
6. My postcode is not recognised
7. I am unable to find my address on the dropdown address list
8. I am applying for more than one child
9. I am applying on behalf of my students

1. I cannot login to my account

Forgotten my username and/or password
Go to the home page and select 'Forgotten your username and password' and follow the instructions. Detsils of these will be sent by email, parentcomms or text. Please click here to contact the Support Desk, if you experience prblems receiving your new password.

I have received my username and password but I cannot log in
Check that you are typing the correct characters when entering usernames and passwords. In particular,take care not to confuse a "1" character (a "one" numeral) with an "l" character (an "ell" letter). Also, it is essential that you enter the full username (including punctuation and numbers).

2. I have registered to apply online but have not yet received an email

Check to make sure that the relevant email has not been misidentified as "junk" and deposited in the Junk folder. The service providers who suffer most from the problem of incorrectly identifying key emails as spam have proved to be aol.com, hotmail.com, hotmail.co.uk, yahoo.co.uk, yahoo.com and btinternet.com

3. When I click on the link in the registration email it takes me to a general page on the eAdmissions site

Copy and paste or type the full link (including the https:// part) directly into your browser address line. If this does not work, check that you are using the most up to date version of your chosen browser i.e. Internet Explorer, Chrome etc.

4. I've changed my email address

If you wish to change your email address, please do this by going to the 'school admissions home' page select 'Edit your account'.
Alternatively, you may be asked to Log in then select the 'Edit your account' link. Make your changes and then select 'Save and continue'.
You will be sent a validation email, with instructions for you to follow to validate your new email address, failure to validate your new email address means the eAdmissions website will continue to use your old email address.

5. My child already exists

There are a couple of reasons why this message will appear:
a) Your childs name will be listed on your 'My school admissions' page, select the 'Start new application' button below the child's name.
This button will only be available for children whose date of birth falls within a relevant age range.
b) Your child has already been register by another person/family member on a different account.

6. My postcode is not recognised

There may be circumstances where a postcode is not listed. Contact your Local Authority for advice, their details can be found on the Local Authority details page.

We apologise for any inconvenience caused by this issue.

7. I am unable to find my address on the dropdown address list

The dropdown address list will not always list addresses in the correct order if the word 'Flat' in included in the address, please make sure you scroll down the whole list.

8. I am applying for more than one child

You can apply for children in different year groups as long as their date of birth is within the relevant range for one of the following phases od education:

Nursery (selected authorities)
Reception
Junior (Year 3)
Secondary (Year 7 transfer)
University Technical College (14-19)

Applying for twins and multiple births
A multiple birth is the birth of more than one baby from a single pregnancy.
You can apply online for twins and multiple births. You must ensure that you submit a separate application for each child.
When applying you should see all children listed on your 'My school admissions' page with a separate application reference for each child.

9. I am applying on behalf of my students

School staff or other professionals who wish to help parents to use the system must not register to create applications on behalf of parents/carers. They must ensure that the child's parent or carer has an email address and registers personally.